Returns & Exchanges Policy
At Furniture Direct Online, we want you to be completely satisfied with your purchase; if your new furniture isn't the perfect fit, you can return it within 30 days of delivery. Please ensure all items are in their original packaging and unassembled to qualify for a full refund.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return.
Prepare the Item
Carefully disassemble the furniture and place all components, hardware, and instructions back into the original shipping boxes.
Schedule a Pickup
Once approved, we will coordinate a convenient time for our specialized furniture couriers to collect the items from your home.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing