Frequently Asked Questions
Everything you need to know about shopping with Furniture Direct Online.
What are your shipping and delivery options?
We offer standard curbside delivery and premium white-glove delivery services. Shipping times vary by location, but most in-stock items arrive within 7-14 business days. You will receive a tracking number once your order leaves our warehouse.
Do you offer assembly services for your furniture?
Yes, we offer professional assembly as part of our White-Glove Delivery service for an additional fee. If you choose standard shipping, your furniture will arrive with detailed instructions and all necessary hardware for self-assembly.
What is your return policy for home furniture?
We offer a 30-day return policy on most items in their original packaging. Please note that a restocking fee may apply, and custom-made or clearance items are considered final sale and cannot be returned.
How can I be sure of the fabric color and quality?
We understand that digital screens can display colors differently. We offer free fabric swatches for most of our upholstered collections so you can see and feel the material in your own home before making a purchase.
Do you provide a warranty on your products?
All of our furniture comes with a standard 1-year manufacturer's warranty covering defects in materials and workmanship. We also offer extended protection plans for accidental stains, tears, or damage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm and Klarna to help you buy now and pay over time.